Updates for Covid-19
In this new 'normal' we've made a few changes to help get our range of Australian made products to you safely:
- As is the policy for both AusPost and our courier partners, signatures are no longer available for delivery of parcels. As such we have removed these options from our checkout process for the time being. We see this as a temporary measure and look forward to reinstating this option for you once it is provided by the respective delivery networks.
-Free local delivery is available for Preston (3072) Reservoir (3073) Thornbury (3071) Northcote (3070) Coburg (3053) Pascoe Vale (3044) Heidleberg West (3081) addresses. Minimum spend is $30, qualifying orders to these postcodes will see this option display automatically at the checkout. Local deliveries are scheduled each Tuesday and Friday.
- Where possible we are hand delivering parcels to neighboring suburbs to help get more parcels delivered sooner, and taking the pressure off AusPost and our courier network. At this stage, this includes Brunswick and Brunswick East and West, Oak Park, Heidleberg, Bellfield, Ivanhoe, Rosanna, Macleod & Kinsgbury. Usual delivery fees apply.
- Both Courier networks and AusPost are currently seeing incredible increases in volumes for parcel delivery services. This has resulted in some delays, especially with interstate or regional delivery areas. Please keep this in mind when placing orders, especially if they are for a special occasion or otherwise required on a specific date. We are dispatching your orders as they come in, but once they have left our hands there is little we can do to hurry them along. The Express Post Guarantee has been suspended by Australia Post until further notice. Australia Post is currently experiencing significant delivery delays due to limited flights, social distancing requirements and increased parcel volumes. You can track your delivery through parcel tracking, and the MyPost App. For the latest information about delays and impacts please visit auspost.com.au
- Free shipping for orders of $100 or more is still available Australia wide.
Thanks for your patience with us while we make these changes - we are so grateful to our customers, suppliers and partners who are working with us to get through this crazy time.
Stay Safe xx
Updated - September 22nd 2020